Work
Projects
A selection of products I've led, shipped, and learned from over 12+ years in AI and product management.
Saving $30M/year with ML-powered self-service
Redesigned the Customer Portal's support experience using ML and user research. Reduced 2.4M support tickets per year and won the ASP Top Ten Support Websites award.
Scaling an AI leasing assistant from 63% to 93% automation
Led product strategy for Lisa, AppFolio's conversational AI assistant for property management. Cut onboarding by 2 weeks, reduced churn from 20% to 3%, and launched a CRM integration with 456 customers in 3 months.
Running a vision sprint across 6 product teams
When AppFolio's leasing products couldn't scale to enterprise clients, I led a cross-functional vision sprint with 20+ collaborators to map the gap and uncovered the need for an entirely new Revenue Management product.
Accelerating a drone imagery SaaS by 75%
Led product prioritization for Data Mapper, a SaaS platform for high-resolution aerial imagery in agriculture and insurance. Streamlined cross-team communication and launched the Algorithm Marketplace.
Modernizing transit for four NC cities
Built transit planning websites for Raleigh, Cary, Durham, and Chapel Hill with real-time Google Maps integration, managing 150+ bus routes and a flexible CMS for non-technical staff.
Taking an AI alumni platform from idea to pitch
Defined vision, conducted market research, managed prototype development, and developed pricing and GTM strategy for an AI-powered university alumni engagement tool.